Effective June 19, 2025

As of June 19th, 2025, Lily + Kae will no longer be offering refunds. We are happy to provide exchanges or store credit only.

To initiate an exchange, please contact us at lilyandkae@gmail.com within 10 days of receiving your order. Be sure to include your order number in your email. Once your exchange has been approved, you will receive an email with detailed instructions on how to return your item(s).

Please note:

• Lily + Kae does not provide return shipping labels. All return shipping costs are the customer's responsibility.

• We are not liable for any lost or damaged parcels in transit. We strongly recommend purchasing shipping insurance when sending your return.

Thank you for understanding and supporting our small business!

— The Lily + Kae Team

Return period:

Items can be returned within 10 days for an exchange or store credit.

Required Return Qualifications:

Item(s) must be returned in the same condition that you received it, unwashed, unworn and tags must be attached. Receipt or proof of purchase is mandatory to complete your return.

Items Not Eligible For Return:

• Teethers
• Accessories (headbands, hats, sunglasses, etc.)
• Tableware (bowls, cups, cutlery, bibs, etc.)
• Swimwear - For hygienic reasons
• Stationery 
• Wooden Milestones
• Final Sale Items